Privacy Policy
Effective:Â 11 February 2024
Last updated: 29th May 2026
Definitions
“Non-personal information” (NPI) is information that is in not personally identifiable and that is obtained automatically when you access our website with a web browser.
“Personally identifiable information” (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, email address, and other related information that you provide to us.
Our Commitment To Your Privacy
Our privacy policy tells you what PII we may collect from you, how we collect, use, disclose and protect that information, and what choices you have.
We aim to comply with the New Zealand Privacy Act 2020 in how we collect, use and protect your personal information.
We take reasonable steps to ensure that any overseas service providers we use protect your personal information in a way that is consistent with New Zealand privacy law.
Simple Strength respects your privacy and recognises the need for appropriate protection and management of any PII you share with us.Â
For more information on the New Zealand Privacy Act 2020, see www.privacy.org.nz
Simple Strength
Company number: 8742111
Email:Â
Information We Collect
Generally, you control the amount and type of information you provide to us when using our website.
As a visitor to our website, you can browse our website to find out more about us. You are not required to provide us with any PII as a visitor.
If you register on our website or app as a paying member, or guest member, or user, we collect only the information we need to create and manage your account. This usually includes your name, email address and, if you choose to provide it, other details.
We collect this information when you:
- register on our website or app
- fill in forms on our website
- use our services
- contact us by email or phone
We may also receive limited information from the service providers we use to run our website, app, payments, emails, analytics, advertising, and customer support.Â
If you post your PII on social media sites you understand that the information will then be publicly available and is not covered by this policy.
Computer Information Collected
When you use our website, we automatically collect certain computer information typically considered NPI, by the interaction of your mobile phone or web browser with our website. We may also collect any of the following:
Cookies
Our website uses “cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We never store PII in cookies. You may disable cookies by changing the settings on your browser, although this may mean that you cannot access and use all of the features on the website.
Automatic Information
When you use our website or app, we automatically receive some technical information from your browser or device. This may include:
- your IP address
- browser type
- the pages you visit and the time and date of your visit
- information about your device and operating system
This information is collected so the website can run securely and reliably, and to help us understand, in a general way, how people use our site so we can improve it. This information is typically treated as non‑personal information.
How Information Is Used
To give you the best possible service, we use trusted third-party service providers to help us run our business and deliver our services. These may include website and app platforms, IT services, secure payment processing providers such as Stripe, business administration and analytics tools such as Google Workspace and Google Analytics, and advertising and tracking tools such as Meta.
These service providers may have access to your personal information only to the extent needed to perform their services for us. We do not sell your personal information, and we do not share it with other companies for their own marketing purposes.
Our services are provided from New Zealand, but people from all over the world may use them. Some of our service providers may be located outside of New Zealand. This means your personal information may be held and processed in other countries.
We take reasonable steps to ensure that any overseas service providers we use protect your personal information in a way that is consistent with New Zealand privacy law.
Your rights
You have the right to access and correct the personal information we hold about you. You may also ask us to delete your personal information or restrict how we use it, subject to any legal obligations we have to retain certain information.
If you have any questions or concerns about how we handle your personal information, please contact us atÂ
If you are in New Zealand and are not satisfied with our response, you can contact the Office of the Privacy Commissioner (
Keeping Your Information
We keep personal information only for as long as reasonably needed for the purpose we collected it, including to provide our services, manage accounts and memberships, respond to enquiries, meet legal obligations, resolve disputes, and keep business records.
Our Email Policy
You can opt out of marketing emails from us at any time by using the unsubscribe link in our emails or contacting us at [email protected].
We do not sell your email address or share it with other companies for their own marketing. We may use trusted service providers to send emails, manage customer communications, and operate our business.
Our Security Policy
We will take steps to protect the security of your PII from loss, unauthorised activity or other misuse. However we cannot fully guarantee secure data transmission over the internet because of its nature. We suggest you protect any password you may have for our website and log out when you are done using it.
If you follow a link on our website to another website, you do so at your own risk, and we suggest you review their privacy policy first.
If we become aware of a privacy breach that has caused, or is likely to cause, serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner where required by law.
Use of Credit Cards
You may have to provide a credit card to buy products and services from our website. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure that your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard technology to protect your credit card number from unauthorised use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
Changes to our policy
As necessary to address changes in laws or our business practices, we may modify our privacy policy, in whole or in part, to address these changes. We will change the “last updated” date at the beginning of this privacy policy. Any changes we make to our privacy policy are effective as of this last updated date and replace any prior privacy policies. We encourage you to review our privacy policy periodically to make sure you still agree with it.
Questions About Our Privacy Policy
If you have any questions about our privacy policy, please contact us using the contact information found on our website, or email [email protected].
